Shipping policy
Here is everything you need to know about how we get your Cyan Silk order to your door.
Where we ship
We currently ship to addresses within the United Kingdom.
Processing time
Orders are prepared and dispatched within 1 to 2 working days (Monday to Friday), excluding bank holidays. During busier periods, processing may take slightly longer, and we will let you know if there is a delay.
Shipping cost
All UK orders ship free of charge, with no minimum spend required.
Estimated delivery
Once your order leaves us, here is what to expect:
- Processing time: 1 to 2 working days
- Transit time: 3 to 7 working days
- Total delivery time: 4 to 9 working days
Order cutoff time: 5:00 PM (GMT). Orders placed after this time are processed the next working day.
These timeframes are estimates and may be affected by courier delays or circumstances outside our control.
Shipping restrictions
We are unable to deliver to PO boxes or military addresses (APO, FPO, DPO).
Failed delivery or returned parcels
If a delivery attempt fails, or your parcel is returned to us due to an incorrect address, we will get in touch to arrange redelivery, which may involve an additional shipping charge.
Lost or damaged parcels
If your order arrives damaged or does not arrive at all, please email us straight away at info@cyansilk.com so we can investigate with the courier and sort it out.
Updates to this policy
We may update this Shipping Policy from time to time to reflect changes to our service or requirements from platforms like Google Shopping. The latest version is always available on this page.
Contact information
Store name: Cyan Silk
Company name: Cyan Silk
Company address: 1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Email: info@cyansilk.com
Monday to Friday: 9:00 AM to 6:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)
We aim to respond to enquiries within 24 hours.
