Privacy Policy

Last updated: August 4, 2026

Cyan Silk operates this store and website to give you a curated shopping experience (the Services), powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit, browse or buy from us, or otherwise get in touch. If anything here conflicts with our Terms of Service, this Privacy Policy governs how we handle your personal data.

By using our Services, you confirm you have read and understood this policy.

Information we collect

Depending on how you use our Services, we may collect:

  • Contact details such as your name, address, phone number and email
  • Payment details such as card information and transaction records
  • Account details such as your username and preferences
  • Order and browsing activity, such as items viewed, added to cart or purchased
  • Messages you send us, for example customer service enquiries
  • Device and usage information, such as your IP address and how you interact with our site

Where this information comes from

We collect information directly from you, automatically through your use of our site (including cookies), from our service providers who help run the Services, and occasionally from partners.

How we use it

We use your personal information to process and deliver your orders, manage your account, respond to enquiries, personalise your shopping experience, and where you have opted in, send marketing communications. We also use it to keep our Services secure, prevent fraud, and meet our legal obligations.

How we share it

We share personal information with Shopify and other service providers who help us run our store (such as payment processors and delivery couriers), with your consent where you have asked us to share it, and where required by law. We do not sell your personal data.

Our relationship with Shopify

Because our Services run on Shopify, Shopify also processes information about your use of our site to help operate and improve the platform. To learn more about how Shopify handles your data, you can visit Shopify's own privacy policy at privacy.shopify.com.

Third-party links

Our site may link to other websites we do not control. We are not responsible for their content or privacy practices, so we recommend reviewing their policies before sharing any information with them.

Children's data

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of digital consent in their region. If you believe a child has shared information with us, please contact us so we can remove it.

Security and retention

We use industry-standard measures to protect your information, including SSL encryption at checkout, though no method of transmission is completely secure. We keep your data only as long as necessary to provide our Services or meet legal requirements.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or request a copy of your personal information, and to object to or restrict certain uses of it. If you are in the UK, you may also have the right to withdraw consent where we rely on it. To exercise any of these rights, contact us using the details below.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first. You may also have the right to raise a complaint with your local data protection authority, such as the UK Information Commissioner's Office.

International transfers

Your information may be processed or stored outside the country you live in. Where we transfer personal data internationally, we rely on appropriate legal safeguards to keep it protected.

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted here, with the date updated above.

Contact information

Store name: Cyan Silk
Company name: Cyan Silk
Company address: 1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Email: info@cyansilk.com

Monday to Friday: 9:00 AM to 6:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)

We aim to respond to enquiries within 24 hours.