Refund Policy

We want you to be happy with your Cyan Silk order. Here is how returns, exchanges and refunds work.

Returns

You have 30 days from delivery to request a return. To qualify, your item must be unused and unworn, in its original condition with tags attached, along with your proof of purchase.

How to start a return

Email us at info@cyansilk.com to request a return. Once approved, we will send you a return label along with instructions on where to send your item. Please do not send items back before your return has been approved, as unrequested returns may not be accepted.

Damages and issues

Please check your order as soon as it arrives. If an item is faulty, damaged, or not what you ordered, contact us straight away so we can put it right.

Items we cannot accept back

For hygiene reasons, we are unable to accept returns on sleep masks, bonnets, or scrunchies unless the item is faulty or was not as described. Sale items are also final and cannot be returned.

Exchanges

The quickest way to get a different size or colour is to return your original item, and once that return is approved, place a new order separately.

UK 14 day cooling off period

If you are shopping from the UK, you also have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of delivery, for any reason, without needing to give a justification. As with our standard return policy, the item must be returned unused and in its original condition.

Refunds

Once we receive and check your return, we will let you know if it has been approved. Approved refunds are issued to your original payment method within 7 working days, though it may take a little longer for your bank to show it. If more than 14 working days have passed since your return was approved and you have not received your refund, please contact us at info@cyansilk.com.

Contact information

Store name: Cyan Silk
Company name: Cyan Silk
Company address: 1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Email: info@cyansilk.com

Monday to Friday: 9:00 AM to 6:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)

We aim to respond to enquiries within 24 hours.