Terms of Service

Welcome to Cyan Silk. In these Terms, the words we, us and our refer to Cyan Silk. We operate this store and website, including its content, features and products, to give you a smooth and reliable shopping experience (the Services). Our store runs on Shopify's platform, which helps us deliver these Services to you.

These Terms of Service, together with the policies linked throughout, set out your rights and responsibilities when using our Services. Please read them carefully, as they cover things like liability and your legal rights. By browsing, interacting with, or buying from Cyan Silk, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our Services.

Access and your account

By using our Services you confirm that you are at least the age of majority where you live, and that you consent to any minors in your care using the Services on a device you manage. When you provide information such as your email, billing or shipping details, you confirm that it is accurate, current, and complete. You are responsible for keeping any account details secure and for all activity on your account.

Our products

We do our best to represent our products accurately, but colours and details may look slightly different depending on your screen and device settings. Product descriptions may change at any time, and we may discontinue or limit the availability of any item at our discretion.

Orders

Placing an order is an offer to buy, which we may accept or decline. An order is only confirmed once we have processed your payment and sent a confirmation. Please check your order carefully before submitting, as we may not be able to cancel it afterwards. Returns and exchanges are handled under our Refund Policy. Purchases must be for personal use, not resale.

Prices and billing

Prices, discounts and promotions may change without notice. The price shown at checkout, confirmed in your order email, is what applies to your order. Prices are listed in GBP and, unless stated otherwise, exclude shipping. You agree to give accurate payment information and to keep it up to date so we can process your order correctly.

Shipping and delivery

Delivery times shown on our Shipping Policy are estimates, not guarantees. We are not responsible for delays caused by couriers or events outside our control. Once your order is handed to the courier, responsibility for it transfers to you.

Intellectual property

All content on this site, including our name, logo, text, images and design, belongs to Cyan Silk or our licensors and is protected under applicable intellectual property law. You may use our Services for personal, non-commercial purposes only, and may not copy, reproduce or redistribute our content without our written consent. Shopify's own name, logo and related marks belong to Shopify.

Third-party tools and links

Our Services may include tools or links provided by third parties that we do not control. Any use of these is at your own risk, and we recommend reviewing their own terms before use. We are not liable for content, products or services offered on third-party sites linked from our Services.

Our relationship with Shopify

Cyan Silk is powered by Shopify, which allows us to provide our Services to you. Any purchase you make is made directly with Cyan Silk, not with Shopify. Shopify is not responsible for any aspect of the sale between you and Cyan Silk, including any loss or damage arising from a product or service, and you agree to release Shopify from claims relating to your purchases with us.

Privacy

Your personal information is handled under our Privacy Policy. Because our Services run on Shopify, some of your information is also processed by Shopify to help operate and improve the platform. Please review our Privacy Policy for full detail.

Feedback

If you send us feedback, reviews or suggestions, you grant us a free, worldwide licence to use them for any purpose, including improving our Services. You confirm that any feedback you share is your own and does not infringe on anyone else's rights, and we are under no obligation to act on it or keep it confidential.

Errors and corrections

Our site may occasionally contain typos or inaccuracies relating to pricing, descriptions or availability. We reserve the right to correct these at any time, including after an order has been placed, and to cancel affected orders if necessary.

Acceptable use

You agree to use our Services lawfully and not to misuse them, including by sending false information, harassing others, attempting to access our systems without authorisation, distributing malware, or scraping our content. We may suspend or close your account if we believe these Terms have been breached.

Ending this agreement

We may end this agreement or restrict your access to our Services at any time, at our discretion, and you remain responsible for any amounts owed up to that point. Provisions relating to intellectual property, liability, and other clauses that by their nature should continue will remain in effect after termination.

Disclaimer of warranties

Our Services and products are provided as is and as available, without guarantees of any kind beyond what is required by law. We do not promise that our Services will always be uninterrupted, secure or error-free.

Limitation of liability

To the extent permitted by law, Cyan Silk and its team are not liable for any indirect, incidental or consequential loss arising from your use of our Services or products, including lost profits or data, even if we were advised such loss was possible.

Indemnity

You agree to cover any reasonable losses or costs we incur as a result of your breach of these Terms, misuse of our Services, or violation of a third party's rights.

General provisions

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right does not waive it. You may not transfer your rights under these Terms without our consent, but we may transfer ours freely. These Terms represent our full agreement with you regarding the Services.

Governing law

These Terms are governed by the laws of the State of Wyoming, United States, and any disputes will be handled in the courts of that jurisdiction.

Changes to these Terms

We may update these Terms from time to time. Continuing to use our Services after changes are posted means you accept the revised Terms. The current version is always available on this page.

Contact information

Store name: Cyan Silk
Company name: Cyan Silk
Company address: 1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Email: info@cyansilk.com

Monday to Friday: 9:00 AM to 6:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)

We aim to respond to enquiries within 24 hours.